Frequently Asked Questions
Everything you need to know about our barrier-boosting skincare and your order.
What makes BYOMA different from other skincare brands?
BYOMA is formulated with a unique Tri-Ceramide Complex designed to repair and strengthen your skin barrier. Our products are dermatologist-tested, soap-free, and alcohol-free to ensure your skin stays hydrated and healthy without irritation.
Are BYOMA products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not test on animals at any stage of product development, and we do not use any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order has shipped, you will receive a confirmation email with a tracking link to monitor its progress.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund. Please contact our support team to initiate a return label.
Are your bottles recyclable?
Sustainability is at our core. Our bottles are made from fully recyclable materials, and we encourage our community to use our refill system to reduce plastic waste by up to 80%.
Can I use multiple BYOMA products in the same routine?
Absolutely. All BYOMA products are designed to be 'mixed and matched' depending on your skin's needs. Since we focus on barrier health, our formulas are compatible and won't overwhelm your skin when layered.